Terms & Conditions



Last Updated: February 2025

DUCKSEAL /Seller: company DUCKSEAL S.R.L., Romanian legal entity, having its registered office in Bucharest, Sector 1, Chitilei Road no. 242D, registered with the Trade Register of the Bucharest Tribunal under no. J40/10969/2023, unique tax registration code 48325902, e-mail info@duckseal.online

User: (1) a natural person with full exercise capacity (age for 18 years), or a natural person acting through an authorized person, (2) A legal person or (3) a legally established entity, without legal personality but having the full exercise capacity conferred by law to conclude legal acts, what the Site and Content accesses, whether or not they have made an Account on the Site.

The registration of individuals without exercise capacity or with limited exercise capacity as Registered Users through the Account or the placement of Orders through the Site is not permitted. The legal representatives of the aforementioned persons are responsible for any and all damages caused by them.

The use of the Site and the placement of Orders on the Site by Users implies their unconditional acceptance of the Site-specific clauses in the Terms and Conditions section. The User undertakes to carefully review these terms before using the Site and/or placing Orders on the 

Site: any information contained in this section may not be the subject of a complaint of non-compliance with the legal obligation to provide information.

Site: the online store hosted at duckseal.online, owned and operated by Duckseal, as well as its subdomains, if any.


Content:

  • all data and information on the Site that can be visited, viewed or accessed by using electronic equipment;
  • the content of any e-mail sent to Users by Duckseal by electronic means and/or any other available means of communication;
  • any information communicated by any means by an employee/collaborator of Duckseal to the User, according to the contact information, specified or not by him;
  • information relating to the Goods existing on the Site and/or prices charged by Duckseal during a certain period;
  • data relating to Duckseal or other privileged data thereof.

My account (hereinafter referred to as Account): the section of the Site consisting of an e-mail address and a password that allows the User who followed the procedure of registration on the Site to submit the Order and that contains information about the User (name, surname, first name, addresses, etc.) and its history on the Site (Orders, coupons, etc.); The User is responsible and will ensure that all information entered when creating the Account is accurate, complete and up-to-date.

Cart (Purchase Cart): section of the Site that allows the User, regardless of whether or not he has an Account on the Site, to, add Goods that he wants to purchase at the time of adding (for the User who does not have an Account on the Site) or at a later time (for the User who has an Account on the Site).

Order: an electronic document that intervenes as a form of communication between the Seller and the User through which the User transmits to the Seller, through the Site, his intention to purchase the Goods from the Site.

Goods: any product listed on the Site, including the products mentioned in the Order, to be supplied by the Seller to the Buyer, as a result of the Contract concluded. All Goods presented on the Site are available within the limits of the available physical stock, with the indication that Duckseal has frequent stock updates, and some Goods may be unavailable on the Site due to temporary de-synchronization between the Site and the physical management of the Goods.

Campaign: the action of exhibiting for commercial purposes, a finite number of Goods having a limited and predefined stock, for a limited period of time established by the Seller.

Contract: represents the distance contract concluded between the Seller and the User, through the Site, as a means of distance communication, without the simultaneous physical presence of the Seller and the Buyer.

Document: these Terms and Conditions.

Promotional messages /Newsletter: periodic information message, sent exclusively electronically, containing general and thematic information, information on offers, promotions, Campaigns or competitions practiced/conducted/provided/organized by Duckseal within a certain period, with no commitment from Duckseal to the information contained therein.

Transaction: the collection or reimbursement of an amount resulting from the sale of a Good by Duckseal to the User, by using the services of the card processor agreed by Duckseal or by refund, regardless of the delivery method.

Specifications: all specifications and/or descriptions of the Goods as specified in their description on the Site.

Price: the selling price that the User sees on the page of each Good on the Site, practiced by Duckseal. The prices of the Goods on the Site are informative and may be subject to unannounced changes. Promotions and offers presented on the Site are valid for the specified period of time, and if no time is mentioned, they are valid within the limits of available stocks.


  • CONTRACTUAL DOCUMENTS

2.1 By registering an Order on the Site, the User agrees with the form of communication (phone call, SMS or e-mail) by which the Seller carries out its commercial operations.

2.2 The Order registration notice, received by the User after the Order, is for information purposes and does not represent the acceptance of the Order. This notification is made electronically (email).

2.3 For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If he makes a change in the quantity of the Goods in the Order, he will notify by phone and e-mail the User on the phone number, respectively on the e-mail address, made available to the Seller when making the Order and will return the amount paid.

2.4 The Agreement is deemed concluded between the Seller and the User upon receipt by the User from the Seller, by electronic mail and/or SMS of the confirmation of acceptance of the Order, and, named in this Document the Order confirmation notification.

2.5 The document and the information provided by Duckseal on the Site will form the basis of the Agreement, complementing it if necessary, the warranty certificate issued by the manufacturer or supplier of the purchased Goods.


  • ONLINE SALES POLICY

3.1 Access to an Order is allowed to any User. Duckseal reserves the right to restrict the User's access in order to make an Order and/or some of the accepted payment methods, for valid reasons, namely in case of serious violation of this Document by the User, that is, in cases where the User violates the obligations of paragraph 7 below (exhaustive list). The user may address Duckseal (by e-mail to info@duckseal.online) to be informed of the reasons that led to the application of the above measures.

3.2 The Seller may publish on the Site information about the Goods and/or promotions and/or Campaigns practiced by it, within a certain period of time and within the available stock limit.

3.3 In the case of online payments, the Seller is not/can not be held responsible for any additional cost incurred by the User, including but not limited to commissions applied by the issuing bank of its card. The responsibility for this action is borne only by the User.

3.4 All information used to describe the Goods available on the Site (static/dynamic images /multimedia presentations, etc.) is not a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.


  • INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

4.1 Content as defined in paragraph 1 above, including but not limited to logos, stylised representations, trade symbols, static images, dynamic images, text and/or/or multimedia content presented on the Site is the exclusive property of Duckseal, being reserved all rights obtained in this respect directly or indirectly (through licenses for use and/or publication). The user is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, exposure, the inclusion of any Content in any context other than the original intended by Duckseal, the inclusion of any Content outside the Site, or, removal of insignia that signifies the copyright of Duckseal to the Content and participation in the transfer, sale, distribution of material made by reproducing, modifying or displaying the Content, except with the express consent of Duckseal.

4.2 Any Content to which the User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement between Duckseal and the latter, and without any implied or express guarantee made by Duckseal with reference to that Content.

4.3 The User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of this Document.

4.4 If Duckseal grants the User the right to use in the form described in a separate user agreement, a particular Content, or, to which the User has or obtains access as a result of this agreement, this right extends only to that or those Content defined in the agreement, this right, only for the period of its existence or these Content on the Site or for the period defined in the agreement, according to the conditions defined, if they exist and do not represent a contractual commitment from Duckseal to that User or any other third party that has/obtain access to this transferred Content, by any means and which may or may be harmed in any way by this Content, during or after the expiration of the Agreement.

4.5 No Content transmitted to the User by any means of communication (electronic, telephone, etc.) or acquired by accessing, visiting and/or visualization does not constitute a contractual obligation on the part of Duckseal and/or the employee/previous person/collaborator Duckseal who mediated the transfer of Content, if any, to that Content.

4.6 Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying user agreement, if any.


  • ORDERS. BILLING – PAYMENT. DELIVERY OF GOODS

5.1 To order from the Site the User must create an Account or directly opt for the option “order without a client” account, available in the form “Finish order”.

5.2 On the page of each Good, on the Site, you will find the necessary details (good name, pictures, materials and colors, available sizes, size guide, price).

5.3 The prices of the Goods displayed on the Site are in lei (RON), include T.V.A.in accordance with the legislation in force, and do not include transport taxes. There is no minimum order imposed.

5.4 The price, payment method and payment term are specified in each Order. The Seller shall issue to the User an invoice for the delivered Goods, the obligation of the User being to provide all the information necessary for the issuance of the invoice according to the legislation in force. For Users legal entities or entities established without legal personality, the information necessary to issue the invoice according to the legislation in force will be included in the section called “Do you have comments about the order?”, the, from the form “Finish order” and prior to completing the Order.

5.5 By submitting the Order, the User agrees to receive the invoices in electronic form, by electronic mail, at the e-mail address provided by the User.

5.6 The User may place Orders on the Site by adding the desired Goods/Goods (s), for which he has previously selected the size/size of the Goods/s in the Shopping Cart. After you have finished adding all the desired Goods to your Shopping Cart, you will fill out the form “Finish order”, the, including by choosing one of the payment methods expressly indicated in the form (online payment by bank card – Visa, Mastercard - or cash), after that, he will press “Finish the” order and will make the payment by bank card directly on the Site, if this is the chosen payment method. Once added to the Shopping Cart, a Good is available for purchase to the extent that there is stock available for it. Adding a Good to the Shopping Cart does not guarantee its availability, and adding a Good to the Shopping Cart, in the absence of completing the Order, does not entail the registration of an order and/or reservation of the Good.

5.7 By completing the Order, the User agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

5.8 By completing the Order, the User agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the User. Upon completion of the Order and regardless of the payment method chosen by the User, the Seller will receive the notification of registration of the Order on the e-mail address provided by the User, according to paragraph 2.2 above.

5.9 The User's payment card data will not be accessible to Duckseal nor will they be stored by Duckseal, but only by Stripe Payments.

5.10 For reasons of security of Transactions The user is advised not to remain logged in to the Site and not to set the option of automatic logging on mobile devices. Disclosure of the access password in the Account is not allowed and it is recommended to use a password with a strong security character (e.g.: to contain at least eight characters, including upper case letters, small letters, numbers and special characters).

5.11 Order Confirmation:

5.11.1 If the User has opted for online payment by bank card, directly on the Site, he will receive, from the Seller, a notification of confirmation /revolution of the Order, to the e-mail address provided by the User, within 24 working hours after the completion of the Order. This confirmation/disclosure notice will be sent after Duckseal checks the availability in stock of the Goods in the Order. If there is availability in stock only for part of the Goods in the Order, it will be partially confirmed by Duckseal and will refund to the bank account from which the payment was made, the price paid by the User for the Goods unavailable in stock within 24 working hours from the sending of the partial confirmation, with the mention that Duckseal cannot guarantee the term within which the bank account of the User will be credited with the respective amount, this depending on the bank/banks involved.

5.11.2 If the User has opted for the cash on delivery payment, the following procedure shall apply:

  • Duckseal checks the stock availability of the Goods in the Order;
  • if the Goods are not available in stock, Duckseal will invalidate the User's Order by telephone on the telephone number provided by the User, within 24 working hours of completing the Order;
  • if the Goods are available, partially or fully, in stock, the User will be contacted by phone by the Seller, on the telephone number provided by the User, by the Seller, within 24 working hours from the completion of the Order, to confirm /deny the Order made on the Site /the part of the Order for which there is availability in stock;
  • if the User does not respond to the first phone call, the Seller will immediately send an SMS to the User, asking him to confirm /deny in writing the respective Order / part of the Order for which there is availability in stock;
  • if the User does not respond in writing to this SMS, or does not confirm / invalidate the Order /part of the Order for which there is availability in stock by another way (ex.: by phone call or e-mail), you will receive a new phone call from the Seller within 24 hours of the first phone call, and if he does not answer this second phone call, the Order will be denied by the Seller by sending a notice of invalidation to the e-mail address provided by the User;
  • if the User confirms the respective Order /part of the Order for which there is availability in stock, by phone, by SMS or by e-mail, Duckseal will send the User an order confirmation notice to the e-mail address provided by the User within 24 working hours of the Order confirmation.

5.12 After the Order has been confirmed, in whole or in part, as the case may be, as stated above, at the time the Goods are dispatched the User will receive a notice of dispatch of the Order, from the Seller, to the e-mail address provided by the User, with the status of the Order. Together with the Order status, the User will also receive the affertent invoice of the Order and tracking the number from the courier, for tracking the order shipment.

5.13 The Seller reserves the right not to honor any Order and cancel the Order made by the User, following a prior notification addressed to the User, without any further obligation of any party to the other or without any party being able to claim damages from the other party in the following cases:

5.13.1 non-acceptance by the issuing bank of the User's card, of the transaction, in case of online payment;

5.13.2 invalidation of the transaction by the card processor agreed by Duckseal in the case of online payment;

5.13.3 the data provided by the User on the Site are incomplete and/or incorrect;

5.13.4 the User's activity on the Site may and/or may cause damage of any kind to Duckseal and/or its partners;

5.13.5 making more than two consecutive failed deliveries to the User, regardless of whether the User has opted, for the respective Orders, for online payment by bank card or refund; failed delivery means the following situation: when the parcel cannot be delivered for various reasons by the courier (the recipient does not respond, the specified address is incorrect, etc.), and the courier cannot contact the User by phone, the parcel being returned to the Duckseal sender after the term in which it remains in the courier company's warehouses (if the User responds to the first phone call received from the courier company, in order to deliver the parcel, the courier company keeps the parcel in its warehouses for 5 days from that phone call; if the User does not answer the phone call, it is tried again the next day, and if this time does not answer the phone call received from the courier company, the parcel is automatically returned to Duckseal);

5.13.6 The ordered good is not available;

5.13.7 there are errors related to the price or description of the Good;

5.13.8 The User does not confirm the Order or can not be contacted to confirm it;

5.13.9 The user is not 18 years old;

5.13.10 for other objective reasons.

For not accepting an Order, the User will be notified by e-mail to the address specified by him in the Order.

5.14 The terms of delivery of the Goods sold by Duckseal are found in the Delivery section.

5.15 The Seller shall ensure the proper packaging of the Goods, may use overprinted envelopes with the Duckseal logo, and shall ensure the transmission of accompanying documents, if necessary.

5.16 The Seller shall deliver the Goods both on and off the territory of Romania.

5.17 Duckseal gift vouchers

5.17.1 The Duckseal gift voucher is a value coupon, issued by Duckseal in dematerialized form, which is, which you may use during the period of validity for the full or partial payment of Orders of Goods sold by Duckseal on the Site.

5.17.2 Gift vouchers are available with values of 100 lei, 200 lei and 500 lei. For other amounts, gift voucher combinations with different values can be purchased.

5.17.3 The Duckseal gift voucher can be used on the Site on one occasion & at the time of making a single Order, it may be supplemented by another means of payment accepted by Duckseal according to this Document. Only one gift voucher is accepted for each Order.

5.17.4 The gift voucher may be used for the purchase of any Goods, including promotional or other special offers.

5.17.5 A gift voucher cannot be used to purchase other gift vouchers.

5.17.6 The User may purchase gift vouchers from the Site using the same procedure detailed in this Document for the purchase of Goods, however, it will be required to select online payment by bank card as a means of payment, the payment being not accepted.

5.17.7 The Seller reserves the right to automatically cancel the Order made by the User, without any further obligation of any party to the other or without any party being able to claim damages from the other party, if the User selects the refund payment at the time of placing the Order for gift vouchers.

5.17.8 The User will receive the gift voucher by e-mail from the Seller within 3 working days of placing the Order.

5.17.9 The gift voucher is not nominal, but transmissible.

5.17.10 Each gift voucher has a unique code, consisting of 8 digits and 8 letters, received at the email address associated with the account, which is, which will be entered by the User in the box „CUPON REDUCER” of the form „Finish Order”.

5.17.11 The gift voucher may not be refunded to the original purchaser or to the subsequent holder.

5.17.12 The gift voucher is valid for 6 months from the date of purchase / issue . After the expiration of the validity period, the gift voucher can no longer be used to pay the value of the purchased Goods. After the expiration of the validity period, the value of the gift voucher is considered lost; the holder of the gift voucher has full responsibility in relation to the expiration of the validity period, not being entitled to any compensation from Duckseal. The date until which the gift voucher is valid is calculated by reference to the date of issuance of the gift voucher.

5.17.13 Once purchased, a gift voucher cannot be returned or exchanged in any way.

5.17.14 Return of Goods purchased with gift voucher/vouchers will be made in compliance with the return conditions valid for Orders made on the Site, as detailed in this Document.


  • RIGHT OF WITHDRAWAL

6.1 The User has the right to withdraw from this Agreement and to return a Good, without specifying the reasons and without incurring any costs other than direct return of the Goods, within 14 calendar days. Thus, according to GEO no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and completing some normative acts, the withdrawal period expires within 14 calendar days starting from:

  • the day on which the User acquires physical possession of the Goods subject to the Order;
  • the day on which the User acquires physical possession of the last Good – if the User orders through a single Order Multiple Goods to be delivered separately;
  • the day on which the User acquires physical possession of the last lot or piece – in case of delivery of a Good consisting of several batches or parts.

6.2 In order to exercise the right of withdrawal, the User must inform us, indicating the name, postal address, order code, so that it can be identified by Duckseal, and, if applicable, telephone number and e-mail address regarding the decision to withdraw from this Agreement. For this purpose, the User may fill in and transmit from the Site the return form found at, or it may send to the e-mail address info@duckseal.online a message with the intention of returning the Good with the aforementioned User information. If the User uses this option, we will send him the confirmation of receipt of the withdrawal request without delay by e-mail.

6.3 In order to comply with the withdrawal deadline, it is sufficient for the User to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

6.4 If the User requests withdrawal from the Contract within the legal period of withdrawal from the contract, he must also return any gifts that accompanied the product, and for products that constitute kit/set they must be returned as a kit/set.

6.5 If the User withdraws, if the Order is paid, then, The Seller shall reimburse the amount in maximum 14 (fourteen) calendar days from the date of informing the Seller by the User of his decision to withdraw from this Agreement. The amount will be refunded as follows, without any fees due to reimbursement:

6.5.1 for Orders paid by credit card -> by refund to the account from which the payment was made;

6.5.2 for Orders paid for refund -> by refund to the bank account sent by the User through the return form or written statement or email, as the case may be. The User accepts that placing an Order is his express agreement so that in case of withdrawal, the refund of the amount will be made by Duckseal by bank transfer.

6.6 If he has not offered to recover the Goods himself, The Seller may postpone the reimbursement of the amount until the date of receipt of the Goods that were the subject of the sale or until the moment of receipt of a proof from the User that he sent the Goods to a professional, for the purpose of their dispatch, taking into account the nearest date.

6.7 The User must dispatch the Goods without undue delay and in any event within a maximum of 14 days from the date on which he communicated the withdrawal. The time limit is met if the Goods are sent back before the expiry of the 14-day period.

6.8 Since in the case of distance sales the User is not able to check the Goods before the conclusion of the contract, he is entitled to withdraw from the contract. For the same reason, the User is allowed to test and verify the Goods he has purchased to the extent necessary to establish the nature, the, characteristics and operation of the Goods.

6.9 To determine the nature, characteristics and operation of the Goods, and, The user must manipulate and inspect them in the same way that he would be allowed to do it in a real physical store. For example: The user only needs to try on an item of clothing, not wear it on various occasions.

6.10 In order to be able to be returned, the Goods must be in the same condition as they were delivered, not carried, without stains, scratches, bends, cuts or breaks. The User is only responsible for diminishing the value of the Goods resulting from manipulations, other than those necessary to determine the nature, qualities and functioning of the Goods.

6.11 The accessories (laces, protective bag, etc.) in the Good's box, the labels, as well as its original packaging are an integral part of the Good. As a result, we recommend the User when exercising his right of withdrawal from the contract to return it in the original undamaged, packaged packaging, if applicable, in the protective box used by Duckseal for his delivery, overprinted with the Duckseal logo (see art. 5.15 above), or in a protective box similar to it (without stickers on it, without cuts, breaks, etc.) and together with all its accessories and labels.

6.12 If a Good ordered by the User cannot be delivered by the Seller, regardless of whether or not the Order was confirmed according to the procedure in paragraph 5.11 above, the Seller shall inform the User of this fact and return to the User's account the value of the Good, the value of the Good, received from the User, within a maximum of 7 (seven) calendar days from the date on which the Seller became aware of this fact or from the date on which the User expressly expressed his intention termination of the Contract.

6.13 The following are exempted from the right of withdrawal from the Contract:

6.13.1 the supply of Sealed Goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the User;

6.13.2 Supply of Goods made to the specifications presented by the User or clearly personalized.


  • USER OBLIGATIONS

In particular, the User has the following obligations:

7.1 To provide only accurate, current and complete data in the forms made available on the Site;

7.2 to use the services and functionalities provided by Duckseal in a way that does not interfere with the operations of Duckseal or the Site;

7.3 to use the services and functionalities made available by Duckseal in accordance with the legal provisions in force, this Document, as well as good practices and principles of community life;

7.4 to use the services and functionalities provided by Duckseal in a way that does not cause inconvenience to other Users or Duckseal;

7.5 Not to use the Site to provide or transfer any Content prohibited by law, in particular Content that infringes the copyright of third parties; and;

7.6 To refrain from actions such as:

sending or posting unsolicited commercial information on the Site or posting any Content that violates the law (posting illegal content is prohibited);

IT actions or other actions aimed at gaining access to information not intended for the User, or, including data of other Users or that interferes with the rules or technical aspects related to the administration of the Site and payment processing;

unauthorised modification of the Content provided by Duckseal, in particular the Prices or descriptions of the Goods provided on the Site;

7.7 To make timely payment of the Price and other costs agreed by the User and Duckseal;

7.8 To pick up the ordered Goods on time, using the selected shipping method and the chosen payment method;

7.9 To purchase, in the event of the launch of limited Goods, a situation indicated on the Site in the description of the Goods, a maximum of one product from each Good existing on the Site (e.g.: a single pair of a particular sports shoe existing on the Site, identified by name and/or reference).


  • CONFIDENTIALITY

8.1 Duckseal will keep the information of any nature you provide confidential. Disclosure of the information provided will be possible only under the conditions mentioned in this Document.

8.2 No public statement, promotion, press release or any other manner of disclosure to third parties shall be made by the User in respect of the Order/Contract without the prior written consent of the Seller.

8.3 By submitting information or materials through the Site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, and, transmit and distribute these materials or information. You also agree that the Seller may freely use this information, ideas, concepts, for its own benefit, know-how or techniques you have sent us through the Site. Duckseal will not be subject to obligations relating to the confidentiality of the information submitted, unless otherwise specified by applicable law.


  • PROMOTIONAL MESSAGES / NEWSLETTERS

9.1 The User may at any time change his option regarding the agreement given to the Seller for promotional messages /Newsletters containing general and thematic information, information on offers, promotions, promotions, etc, Campaigns or competitions practiced/conducted/organized by Duckseal in a certain period, as follows:

9.1.1 by accessing the unsubscribe link shown in the Newsletters received from the Seller by e-mail (at the bottom of the e-mail in the section “click here for unsubscribe”); or

9.1.2 by contacting Duckseal.

9.2 The waiver of the receipt of promotional Messages /Newsletters does not imply the waiver of the given acceptance for the terms and conditions of this Document and applies only after the transmission of the intention to opt out.


  • GUARANTEES

10.1 All Goods marketed by Duckseal, with the exception of Resigilated Goods, are covered by warranty conditions in accordance with applicable legislation and the commercial policies of manufacturers. The goods are new (except for the resealed goods) in their original packaging and come from sources authorized by each producer.

10.2 General conditions for granting the guarantee

Duckseal S.R.L., having the identification data in paragraph 1 above, as a seller, is liable to you, as a consumer, for any non-compliance that exists at the time of delivery of the Goods.

Please note the provisions of this warranty and keep the purchase invoice for any complaints regarding the lack of conformity of the Goods.

Please send any complaint in writing to the email address info@duckseal.online or to the address Romania, Bucharest, Sector 1, Chitilei Road no. 242D, Block C1, Ladder 1, Et. 27, with mention „Reclamation”.

Information and pictograms concerning the composition and instructions for cleaning and maintaining the Goods shall be either on the inner label of the Goods or on the cardboard label attached thereto. These are specific to each type of Good.

Please refer to the meaning of the icons to identify maintenance/cleaning modalities specific to each type of Good. For the warranty please consult and follow the cleaning and maintenance instructions specific to each Good.

The warranty is not applicable and Duckseal cannot be held liable in any way for defects that may arise due to:

  • the cleaning/washing/maintenance process that does not comply with the specific instructions of each Good indicated as above;
  • storage or use of the Goods in humid conditions;
  • discoloration as a result of sun exposure or other strong heat sources;
  • repair or modification made by unauthorized persons;
  • normal Wear of the Good;
  • improper use, incorrect, by the User, other than those for which the Good was designed.

Duckseal grants the consumer a two-year legal guarantee of compliance in accordance with the provisions and limitations of Emergency Ordinance no. 140/2021 on certain aspects regarding the contracts for the sale of goods and those of the Government Ordinance no. 21/1992 on consumer protection, for deficiencies not attributable to the consumer, subject to compliance with the recommendations for use and maintenance.

Corrective measures in case of non-compliance

In the event of non-compliance of the Goods, the consumer has the right to request Duckseal to bring the Goods into conformity (repair or replacement of the Good) or, where appropriate, proportional reduction of the price or refund of the price paid for the Good which involves the termination of the Contract.

According to the provisions of the Emergency Ordinance no. 140/2021 on certain aspects regarding the contracts for the sale of goods, any non-compliance that is found within one year from the date on which the Goods were delivered is presumed to have already existed at the time of delivery of the Goods, until proven otherwise or unless such presumption is incompatible with the nature of the Goods or the nature of the non-compliance.

In order for the Good to be brought into conformity, the consumer may choose between repair and replacement, unless the corrective action chosen would be impossible or, in comparison to the other remedy available, Duckseal would impose costs that would be disproportionate, taking into account all circumstances, including the following:

  • the value of the Good if there had been no non-compliance;
  • the seriousness of the non-compliance; or
  • whether the alternative remedy could be carried out without significant inconvenience to the consumer.

Duckseal may refuse to bring the Good into conformity if repair or replacement is impossible or would impose costs that would be disproportionate, taking into account all circumstances, including those provided in letter. a) and b) above.

The consumer has the right either to obtain a proportional reduction of the price (the price reduction is proportional to the decrease in the value of the Good received by the consumer compared to the value that the Good would have if be in compliance), or obtain termination of the Agreement, which involves the refund of the price paid for the Good, as described below, in any of the following cases:
  • Duckseal has not completed the repair or replacement or, as the case may be, the, has not completed repair or replacement as provided below with respect to the repair or replacement of the Good or Duckseal has refused to bring the Good into conformity as stated above;
  • there is a lack of conformity, despite Duckseal's efforts to remedy it;
  • non-compliance is of such severity that it justifies a price reduction or the right to immediate termination of the Contract which involves the refund of the price paid for the Good;
  • Duckseal stated that it will not bring the Good into conformity within a reasonable time or without significant inconvenience to the consumer or this is clear from the circumstances of the case.

The Consumer is not entitled to terminate the Contract which involves the refund of the price paid for the Good if the lack of conformity is minor. The burden of proof as to the minor nature of the non-compliance lies with Duckseal.

The consumer may opt for a certain corrective action if the non-compliance of the Good is found shortly after delivery, without exceeding 30 calendar days.

Repair or replacement of the Good

Repairs or replacements shall be carried out subject to the following conditions:

  • no costs;
  • within a reasonable period not exceeding 15 calendar days from the time Duckseal has been informed by the consumer of the non-compliance and which is mutually agreed upon, in writing, between Duckseal and the consumer, taking into account the nature and complexity of the Good, the nature and severity of the non-compliance and the effort required to complete the repair or replacement;
  • without any significant inconvenience to the consumer, taking into account the nature of the Good and the purpose for which the consumer requested the Good in question.

If the lack of conformity is to be remedied by repair or replacement of the goods, the consumer shall make the Good available to Duckseal.

Duckseal takes over the replaced Good at his own expense.

If the non-compliance is remedied by replacement, for the Good that replaces the non-conforming Good, the above two-year period shall start to run from the date of replacement.

Termination of the Contract which involves the refund of the price

The Consumer shall exercise his right to terminate the Agreement by a declaration to Duckseal stating his decision to terminate the Agreement.

If the non-compliance relates only to some of the Goods delivered and there is a reason for termination of the Agreement under the above provisions of the chapter called “Corrective measures in case of non-compliance”, the consumer may terminate the Agreement in relation to the Goods concerned, as well as any other Goods that the consumer has purchased together with non-compliant Goods, if the consumer cannot reasonably be expected to agree to keep only the Goods compliant.

If the consumer terminates the Agreement as a whole or, in accordance with the paragraph above, in relation to some of the Goods delivered under the Contract:

  • the Consumer returns the Goods to the Seller at the expense of the latter;
  • The seller shall reimburse the consumer for the price paid for the Goods in a bank account indicated by the consumer in this respect, within 15 calendar days upon receipt of the Goods or proof presented by the consumer that the goods have been returned.

Damage to the Goods, such as, for example, scratches, stains, tears that were not brought to the attention of Duckseal at the time of receipt of the Good by the consumer for the purpose of granting the guarantee, they are not covered by the guarantee. Unauthorized interventions on the Good, failure to comply with the instructions for maintenance and cleaning, as well as its use under conditions other than those for which it was designed, lead to the cancellation of the warranty.

In the specific case of footwear, discomfort, leg injuries or deformities and damage to the footwear resulting from wearing the shoe of an unsuitable size or shape with the foot, as well as incorrect use or maintenance, it is solely the responsibility of the consumer and cancels the warranty. Excessive, abnormal use, improper care or lack thereof, negligence, improper use leads to loss of warranty.

Excessive wear of the heels due to blunting and damage to the faces or soles of the soles, arising from hitting or rubbing with other materials, surfaces or exposure to the sun or at high temperatures, they are not covered by the guarantee. Washing shoes with water or in the washing machine, cleaning with laundry detergents or whitening products is done at your own risk and results in loss of warranty.

The seller cannot be held responsible for defects arising from contact with the pavement, the roughness of the land, nor for defects resulting from hanging or ironing on blunt objects, metals, stones, glass, etc. Damage arising from contact with water, snow, solvents, fuels, sand, pitch, soft bitumen or other corrosive materials is not covered by the warranty. The exception is shoes equipped with TEX or rubber membranes.

The coloring of the skin or textiles that came into direct contact with colored shoes is due to excess paint and is not a cause for complaint. That is why we recommend the use of impregnating products and dark stockings. Footwear may be made partly or entirely by manufacturing and may therefore have small differences or irregularities. They do not constitute manufacturing defects and are an indication of authenticity.

Excessive filling of bags, bags (backpacks) and borsets (waist bags) and exceeding the maximum permissible weight leads to their deterioration and, implicitly, loss of warranty.

Attention! Do not cut the inner label of the Goods! Lack of an inner label automatically leads to loss of warranty.

10.3 Instructions for use and maintenance of garments (of materials other than leather)

The good is washed or cleaned according to the instructions indicated on the label of the Good. Only detergents complying with the quality standards required by EU legislation on the safety of the use of these products will be used for the washing of the Good. Do not use for washing or cleaning industrial cleaning products, which may irreversibly damage the quality of the material.

Please follow the temperature recommendations on the label. Do not dry the Good by exposure to heat sources (electric radiators, cookers, etc.). Drying will always be at room temperature.

Keep the Good from objects that can cause scratches, burns, perforations or any physical actions that may cause damage. If you resort to specialized cleaning and/or laundry services for the maintenance of the Good, the, The seller cannot be held liable in any way for defects that may occur as a result of the cleaning and/or washing process.

Symbols with garment maintenance instructions

10.4 Instructions for use and maintenance of leather accessories and garments

Leather clothing can be cleaned with a soft, damp cloth without using detergents, bleaches or any other chemicals. Do not wash these Goods in the washing machine.

If the Good gets wet, wipe it with a soft cloth and let it dry at room temperature without coming into direct contact with heat sources (electric radiators, dryers, etc.). Keep the Good from the skin from objects that can cause scratches, burns, punctures or any physical actions that can damage it.

10.5 Instructions for use and maintenance of footwear

Footwear should be changed from day to day to maintain foot hygiene, prevent deformity and extend the length of time it is used. After each wearing, the shoes are cleaned and placed on ditches/calapods suitable in size and shape. Footwear should be cleaned and dried before applying any gloss to footwear, creams, stain preparations, footwear treatment, etc. When using these maintenance products, carefully read the instructions of their manufacturer.

  • shoes with smooth or pressed skins are cleaned from dust with a soft cloth or brush, and grease stains or other impurities are removed with a cloth and solutions specially designed for the maintenance of this type of skin;
  • suede, antelope or nabuck leather shoes, brush with a special brush, suitable for each skin type; do not use water because the face of the material might stain; grease or oil stains shall be removed using stain counter solution, special for suede, antelope or nabuck skin; read and apply only according to the instructions of the manufacturer of the solution for the maintenance of each type of skin;

shoes with yak faces, metallic, lacquered leather, are cleaned of dust with a soft cloth; it must be protected from direct contact with organic solvents (alcohol, acetone, etc.);
  • shoes with textile faces are recommended to be worn on dry time; after each wearing, the shoes are cleaned of dust with a dry clothes brush; do not use bleach; do not place in the washing machine; stains can be removed using stain counter solution, especially for textile material, following the instructions for use recommended by their manufacturers; however, stains, stains, most of the time, they can no longer be removed, so avoid staining them with liquids or textiles in general: red wine, wax, oil, vinegar, paint, etc.;
  • shoes with replacement sides are cleaned after each wear with a damp cloth; no boot cream will be used for polishing.

The footwear is slowly, naturally, dried at room temperature, away from direct heat sources (fan, radiator, fire, hair dryer, etc.), which can irreparably deform the faces of the Goods.

In all of the above categories of footwear it is forbidden to wash the shoes with water or to have long contact with it. The use of bleaches or other subtents to remove stains other than those specially designed for this purpose shall be prohibited.

Attention! Strong watering of the faces with water or other liquids will lead to loosening of the shoe, damage to the faces and implicitly to loss of warranty. Footwear with textile or unfinished leather uppers (velour, nabuck, etc.) with decorative seams or perforations, as well as footwear with leather soles or sewn, sewn, it is recommended to wear it only in dry time, as there is a risk of water entering the interior.

The footwear will not be stored near the heat source or in a humid environment and will avoid the action of petroleum products and organic solvents.

Avoid contact of shoes with organic solvents (gasoline, alcohol, acetone, etc.).

Duckseal cannot be held liable for incidents arising from non-compliance with the above-mentioned instructions or for discomfort arising from wearing the wrong size shoe or the wrong model/calapode.

Any defect caused by driving the car is not considered a manufacturing defect. Compliance warranty refers to the faces, soles and lining. Fleas and laces are excluded from the warranty.



Symbols with instructions for shoes

10.6 instructions for use and maintenance of bags, satchels (backpacks) and borsets (waist bag)

If the labels/accompanying documents of the Goods do not provide otherwise, the maximum permissible weight for borsets (waist bags) is 300 g, and for bags and backpacks (packs) is 1.5 kg.

Keep the Good from objects that can cause scratches, burns, punctures or any physical actions that can damage it. Compliance warranty refers to the faces and lining of handbags, satchels (backpacks) and borsets (waist bags).

10.7 Goods with a warranty certificate issued by the manufacturer

For some Goods there are warranty certificates issued by the manufacturer, which shall be sent to the User with the Good and shall apply in addition to the detailed legal guarantee of conformity in paragraphs 10.1 – 10.6 above.

10.8 Resigilated goods

In the case of resealed Goods, the warranty certificate is issued by Duckseal and the warranty may cover a different period from the warranty period of the same new, sealed Good. The warranty period is specified in the warranty certificate for each Good resealed separately. The conditions of use, handling and transportation of a Good resealed are the same as those of the sealed products and benefit from the same services unless otherwise stated on the Goods page.


  • TRANSFER OF PROPERTY OF GOODS

11.1 Property in the Goods will be transferred on delivery after payment by the User, in the location indicated in the Order (understanding by delivery – signing of receipt of the transport document provided by the courier).


  • LIABILITY

12.1 yeah. The Seller may not be liable for any damages of any kind that the User or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for their loss.

12.2. By creating and using the Account, the User assumes responsibility for maintaining the confidentiality of the Account data (user, e-mail, and password) and for managing the access to the Account, and, to the extent permitted by applicable law, it is responsible for the activity carried out through its Account.

12.3. By creating an Account and/or using it, including but not limited to accessing, visiting and viewing, Content and/or placing Orders, the Customer expressly and unequivocally accepts the Terms and Conditions of the Site, including, contained in this Document, in the last updated version that is communicated within the Site, existing on the date of creation of the Account and/or use of the Content and/or on the date of placing the Order.

12.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site contained in this Document, to reflect any changes in the way and conditions of operation of the Site or any changes in legal requirements. The document is opposable to the Clients from the moment of its display on the Site. In the event of any such change, Duckseal will display the modified version of the Document on the Site, which is why please check the contents of this Document periodically.


  • PROCESSING OF PERSONAL DATA

13.1 Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.


  • USING COOKIES

14.1 Please read the Cookie Policy regarding the use of cookies, which is part of this Document.


  • FORCE MAJEURE

15.1 Except where they have not expressly provided otherwise, neither party shall be liable for non-performance of its contractual obligations if such failure to perform on time and/or correspondingly, totally or partially, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

15.2 The party invoking force majeure is obliged to inform the other party of the event, within 3 calendar days from the date of occurrence and take any measures at its disposal to limit the consequences of that event.

15.3 For example and not exhaustively, Duckseal is not liable for late shipments, loss, destruction, damage, damage, non-delivery or wrong delivery of a shipment or part of it if it is generated by the following situations / circumstances independent of the will of the Seller:

  • roadblocks (fall of trees, rocks, chain collisions), land subsidence near the road;
  • bridge collapses, mountain tunnel closures, derailment of trains near the road, natural jams, unauthorized strikes, regional spontaneous riots, weather conditions unfavorable to the proper development of the proposed itinerary;
  • natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river/river discharges, whitewash leaves, etc.;
  • human causes: state of war, state of siege, forced statization/nationalization (transition into state property), revolutions, popular uprisings, etc.

15.4 If within 15 days from the date of its production, such event shall not cease each party shall have the right to notify the other party of the rightful termination of the contract without any of them being able to claim other damages.


  • FRAUD

16.1 Duckseal does not require its Users by any means of communication (e-mail/telephone/SMS, etc.) information relating to confidential data, bank accounts/cards or personal passwords, or, except for the information necessary for the delivery of the ordered Products and the bank account in case of return.

16.2 The User assumes full responsibility for the disclosure of his confidential data to a third party.

16.3 Duckseal disclaims any liability in the event that a User is / is harmed in any form by a third party who would claim to be/represent the interests of Duckseal.

The user shall inform Duckseal of such attempts using the contact details.

16.4 Duckseal does not promote SPAM. Any User who has explicitly provided his e-mail address on the Site may opt-out of the Account related to this e-mail address.

16.5 Communications made by Duckseal by electronic means of distance communication (e.g.: e-mail) contain complete and compliant identification data of the sender or links to them, on the date of transmission of the content.

16.6 The following purposes will be considered an attempt to defraud the Site/Content. Duckseal reserves the right to lodge a criminal complaint against the person or those who has (u) attempted to, or has (u) achieved this(e) purpose(s):

16.6.1 To access data of any type of another User by using an Account or by any other method.

16.6.2 To alter or modify the Content of the Site or any correspondence sent by Duckseal to the User in any way.

16.6.3 To affect the performance of the server/servers on which the Site is running.

16.6.4 To access or disclose to any third party that does not have the necessary legal authority, content sent by any means by Duckseal to the User when he is not the legitimate recipient of the content.


  • APPLICABLE LAW. LITIGATIONS

17.1 This contract is subject to Romanian law. Any disputes arising between the Seller and the Users shall be settled amicably or, if this is not possible, amicably, the disputes will be settled by the competent Romanian courts at the Seller's headquarters in Bucharest.


  • COMPLAINTS. SOLVING COMPLAINTS OUTSIDE THE COURT. RULES FOR ACCESS TO SUCH PROCEDURES (ADR)

18.1 For referrals or complaints related to the Purchased Goods, Content, Site, or this Document, Users may contact Duckseal at the email address info@duckseal.online. The maximum time limit for handling complaints or complaints is 30 calendar days from their receipt.

18.2 Appeal to out-of-court complaint handling through entities empowered to alternatively deal with such complaints and compensation proceedings are voluntary.

18.3 The applicable legal framework for alternative dispute resolution between consumers and traders is established by Ordinance 38/2015 on alternative dispute resolution between consumers and traders, as well as in the regulations applicable to the relevant entities with competence in the field of dispute resolution between consumers and professionals. Detailed information on the possibility for the Consumer to use out-of-court complaint handling and compensation tracking methods and the rules for accessing these procedures are available at the premises and on the websites of the National Authority for Consumer Protection: https://anpc.ro/articol/935/ce-inseamna-sal .

18.4 The consumer has the following options to access out-of-court complaint handling and compensation tracking:

  • The user has the right to submit, after the attempt of amicable settlement of the problem directly with the operator, a complaint to the County Commissariat for Consumer Protection;
  • The user has the right to resort to alternative out-of-court dispute resolution procedures undertaken by the National Authority for Consumer Protection, through the ADR Directorate, where the standard complaint handling process made available to Users by the CCC is not sufficient to resolve the problems complained of;
  • The provisions contained in this Article shall not limit the right of persons to address competent courts;
  • The user can file a complaint through the ODR Internet platform: http://ec.europa.eu/consumers/odr/. The ODR platform also represents, a source of information on the forms of out-of-court settlement of disputes that may arise between entrepreneurs and consumers.


  • FINAL PROVISIONS

19.1 Duckseal reserves the right to be able to make any changes to this Document, as well as any changes to the Site/its structure, as well as any changes to the content of the Site, without prior notice to the User. Any modification of the Document will be updated and will be found in a format that can be accessed on the Site and on which the User's consent will be obtained, this is a condition for completing the Order. The use of the services of the Site after posting the changes made on the Site implies their unconditional acceptance.

19.2 Duckseal reserves the right to introduce advertising banners of any kind and/or links on any page of the site, in compliance with the legislation in force.

19.3 Any comments, questions, ideas, suggestions or other communications or information about or relating to the Site, its functionality or improvement, shall remain the property of Duckseal.
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